Shipping Policy – Pinola

At Pinola, we aim to deliver your order quickly and safely across Pakistan.

📦 Order Processing

• Orders are processed within 1–3 business days
• Orders placed on weekends or holidays are processed on the next working day

🚛 Delivery Time

• Major cities: 2–3 business days
• Other areas: 3–5 business days

Delivery times may vary due to weather, holidays, or courier delays.

💰 Shipping Charges

• Standard shipping charges apply (calculated at checkout)
• Free shipping may be available on selected promotions

💳 Cash on Delivery (COD)

We offer Cash on Delivery all over Pakistan.
Please ensure you are available to receive the parcel.

📍 Order Tracking

• Once your order is shipped, you will receive a tracking number via SMS or WhatsApp
• You can track your order through the courier service
  

  Delivery Issues

  • If your order is delayed or not received, please contact us within 3 days
  • Pinola is not responsible for delays caused by courier companies, but we will assist you

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  ❌ Incorrect Information

  Please make sure your:

  • Address
  • Phone number

  are correct. Pinola is not responsible for failed deliveries due to incorrect details.

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  📞 Need Help?

  We’re here for you:

  Email: pinolakids@gmail.com
  WhatsApp: +92 312 474 7102