🔄 Return & Refund Policy – Pinola

At Pinola, we want you to love your purchase. If you’re not completely satisfied, we’re here to help.

📦 Return & Exchange Policy

We offer exchange only on most items.

• You can request an exchange within 7 days of delivery
• Item must be unused, unwashed, and in original condition
• Original packaging and tags must be intact
  

  Exchange Process

  1. Contact us via WhatsApp or Email with your order details
  2. Share product images (if required)
  3. Send the item back to our address
  4. Once approved, we will dispatch your replacement

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  ❌ Items Not Eligible

  • Used or damaged items
  • Items without tags or original packaging
  • Discounted / sale items (unless defective)

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  💸 Refund Policy

  We currently do not offer cash refunds.

  Refunds are only applicable if:

  • You received a wrong item
  • The product is defective or damaged
    

    In such cases:
    

    • You can choose refund or exchange
    • Refunds are processed within 5–7 business days

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    🚚 Shipping Charges

    • Return shipping cost is paid by the customer
    • In case of wrong/defective item, Pinola covers shipping

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    📞 Need Help?

    We’re here for you!

    Email: pinolakids@gmail.com
    WhatsApp: +92 312 474 710