Frequently Asked Questions – Pinola

🛒 Orders

Q: How do I place an order?
A: Simply browse your favorite items, select size, and click “Add to Cart.” Then proceed to checkout and complete your order.

Q: Can I cancel or change my order?
A: Yes, you can request changes within 12 hours of placing the order. After that, orders are processed and cannot be modified.

Shipping

Q: How long does delivery take?
A: Orders are delivered within 2–5 business days across Pakistan.

Q: Do you offer Cash on Delivery (COD)?
A: Yes, we offer Cash on Delivery all over Pakistan.

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via SMS or WhatsApp.

🔄 Returns & Exchanges

Q: Do you offer returns?
A: We offer exchange only within 7 days of delivery.

Q: What if I receive a damaged or wrong item?
A: Don’t worry! We will replace or refund the item after verification.

Q: Who pays for return shipping?
A: Customers pay return shipping, except in case of damaged or wrong items.

📏 Sizing

Q: How do I choose the right size?
A: Please check our size chart available on each product page before ordering.

Q: What if the size doesn’t fit?
A: You can request a size exchange within 7 days.

💳 Payments

Q: What payment methods do you accept?

A: We accept:

• Cash on Delivery (COD)
• Bank Transfer (if available)

🧼 Product Care

Q: How should I wash the t-shirts?
A:

• Wash inside out
• Use cold water
• Do not iron directly on print

📞 Contact

Q: How can I contact Pinola?
A:
Email: pinolakids@gmail.com
WhatsApp: +92 312 474 7102

👉 “Still have questions? Contact us on WhatsApp for quick support.”